Information We Collect
When you contact us or make a reservation, we may collect information such as:
- Full name
- Email address
- Telephone or WhatsApp number
- Nationality and identification or passport information where required for accommodation registration
- Check-in and check-out dates
- Number of guests
- Payment and booking information
- Special requests or preferences
- Information you provide when communicating with us
We may also automatically collect limited technical information, such as IP address, browser type, device information, and website usage data through cookies and similar technologies.
How We Use Your Information
We may use your personal information to:
- Process and manage your reservation
- Communicate with you about your booking
- Provide accommodation and guest services
- Process payments and refunds
- Respond to questions, requests, or complaints
- Comply with applicable Thai laws and regulations
- Improve our website and services
- Prevent fraud, misuse, or security incidents
- Send promotional communications where permitted and, where required, with your consent
We only process personal information for appropriate and legitimate purposes, including where necessary to provide services under your booking or to comply with legal obligations. Thailand's Personal Data Protection Act B.E. 2562 (PDPA) provides the framework for the collection, use, and disclosure of personal data.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling reservations, providing services, complying with legal and accounting requirements, and resolving disputes.
When information is no longer required, we will take reasonable steps to delete or securely dispose of it.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, deletion of, or restriction of certain processing of your personal information.
Where processing is based on consent, you may also have the right to withdraw your consent, subject to applicable legal limitations.
To exercise your rights or ask questions about your personal information, please contact us using the details below.
Contact Us
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.